FAQ

Straps

Find the most frequent questions about our large Strap collection

Most of our straps are adjustable, so you can adjust it thanks to removing some links or changing the tight with the holes in the strap. For special needs, contact us: contact@helvetus.com
We offer straps for the most watches. Many straps also work with models not mentioned in the description. You can check the width of the strap, and measure the lug distance of your watch. Our standard 20mm, 22mm, 24mm and 26mm straps will fit your watch. You will just need to make sure if the watch has straight lugs or curved.
Our rubber and stainless steel straps are waterproof. The leather straps are not water proof. If the strap gets in high contact with water, we recommend to dry the strap with a soft towel.

Shipping

Get all the information you need to know about the shipping process at Helvetus

We pay for the import taxes on all orders, so you don't have to worry. Any hesitations? contact@helvetus.com
All orders get sent out withhin 24 hours (except Sundays)
Helvetus works with shipping companies globally, so we ship to all countries. (except sanctioned countries) Issue placing an order for your destination? support@helvetus.com
Depending on your destination, it can take up to 14 days. Most countries in Europe, North America and Asia, it takes around 5-12 days. Switzerland in Domestic shipping, so it only takes 1-2 days.

My Order

Everything you need to know about your order

No worries! It's possible. Please contact us directly via support@helvetus.com so we can check your inquiry asap
Yes, feel free to contact us contact@helvetus.com to get more informations regarding your order
After having placed the order, you will have received a confirmation email with your order details

Returns/Exchanges

Learn about the Return and Exchange process at Helvetus

Please check the watch requirements, in the description of the product listing. Unclear? Contact us contact@helvetus.com

Others

Still have more questions?

In this case, feel free to reach out to contact@helvetus.com

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